Refund policy

Returns & Refund Policy

Last Updated: July 2026

At United Cellular (eunited.co.za), we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.

1. Returns Eligibility

You may request a return if:

  • You received the wrong item.

  • The item arrived damaged.

  • The item is defective or not working as intended.

  • The item is significantly different from its description.

To qualify for a return:

  • Contact us within 7 days of receiving your order.

  • The product must be returned with all accessories, manuals, and original packaging where reasonably possible.

  • Proof of purchase (order number or invoice) is required.

2. Defective Products

In accordance with the South African Consumer Protection Act (CPA), defective products may be returned within 6 months of delivery.

If a product is found to be defective due to a manufacturing fault, you may choose one of the following:

  • Repair

  • Replacement

  • Full Refund

This does not apply where damage results from misuse, accidental damage, liquid damage, incorrect installation, unauthorized repairs, or normal wear and tear.

3. Non-Returnable Items

For hygiene, safety, or technical reasons, the following items cannot be returned unless they are defective:

  • Software or digital products

  • Opened adhesives, chemicals, fluxes, or liquids

  • Special-order or custom-order products

  • Clearance or end-of-line items (unless defective)

  • Products damaged through improper use

4. Change of Mind

If you simply change your mind after receiving your order, returns may be accepted at our discretion provided:

  • The product is unused.

  • It is in its original condition.

  • It is returned within 7 days of delivery.

Shipping costs are non-refundable, and the customer is responsible for return shipping.

5. Return Process

To request a return:

  1. Email us with your order number and reason for the return.

  2. Include photos if the item is damaged or defective.

  3. Wait for return authorization before sending the item back.

  4. Securely package the product to prevent damage during transit.

Returns sent without prior approval may not be accepted.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be processed using the original payment method where possible.

  • Processing may take 5–10 business days, depending on your payment provider.

Original shipping charges are not refundable unless the return is due to our error or a defective product.

7. Exchanges

We gladly replace products that are:

  • Defective

  • Damaged during delivery

  • Incorrectly supplied

Subject to product availability.

8. Shipping Costs

  • If the return is due to our error or a defective product, we will cover the reasonable return shipping costs.

  • If the return is for any other approved reason, the customer is responsible for return shipping costs.

9. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through the Contact Us page on eunited.co.za before returning any products.

We are committed to resolving all genuine customer concerns fairly and in accordance with South African consumer protection laws.